01

Flishworks · Founder

Building an AI-enabled business end to end

Transforming the operating business—not just the Product—across workflow, quality, analytics, acquisition, economics, and reusable infrastructure.

Operating Product and customer workflow · Human/AI responsibility · Offer and payments · Analytics and acquisition · Quality and economics

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02

J.P. Morgan Payments · six connected cases

Building an enterprise Product-to-market system

Six connected cases show how customer and market evidence moved through Product strategy, solution architecture, field execution, commercialization, adoption, and learning.

Commerce Product & Commercial Strategy · GTM Digital Transformation · Client Product Success · Center of Excellence (COE) · GTM & Product Marketing Function · Client Journey

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03

Wells Fargo Innovation Group · enterprise innovation

Trust, intent, and escalation in an early Virtual Assistant

Inside the bank's enterprise innovation organization, the Virtual Assistant explored financial goals, omnichannel context, trust, and escalation; an R&D mechanism supported other emerging work.

Enterprise innovation mandate · Virtual Assistant brief · Personas and prototypes · Trust and escalation · R&D mechanism

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Earlier Product work

Two chapters from Proever and Oracle.

02 cases

Additional earlier work

Four shorter chapters from the archive.

04 notes

Pinch

Contributed across research, Product definition, Experience Design, and iOS prototyping for a working 0→1 mobile MVP.

Prototype recognition · 1st place, CodePath iOS for Designers Fall 2015 Demo Day

Firestar

Business-model validation and the judgment to stop.

Silicon Valley Innovation Institute

Small-scale operating leadership across partnerships, audience growth, recurring-program delivery, and cash discipline.

UC Berkeley Extension

Teaching, curriculum rework, critique, and capability building through others.

Historical portfolio gateway